At Sahar Al Abeer, we are committed to providing you with premium products and outstanding customer service. If you're not completely satisfied with your purchase, our return and exchange policy ensures a smooth and hassle-free experience.

Return Eligibility

  • Returns are accepted within 7 days from the date of purchase.
  • To be eligible, products must be unused, in original packaging, and in resellable condition.
  • Returns are only accepted for defective, damaged, or incorrect items.

Exchange Eligibility

  • Exchanges are offered for damaged or incorrect items received.
  • Products must be unused, in original packaging, and in resellable condition.
  • Exchanges are subject to product availability. If the desired item is out of stock, a full refund will be issued.

Shipping Policy

  • We offer free delivery on all initial orders.
  • If a customer returns an item and places a new order, the following delivery charges will apply:
  • 200 for Karachi
  • 250 for other cities

How to Initiate a Return or Exchange

  • Contact Us: Email info@saharalabeer.com or call +92 320 1214985 within 7 days of receiving your order. Provide your order number, item details, and the reason for the return or exchange.
  • Return Authorization: After your request is reviewed, we’ll issue a Return Authorization (RA) number and further instructions.
  • Shipping the Item: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect. Use a tracked courier service to ensure safe return.

Refunds

  • Once your return is received and inspected, we’ll notify you of approval or rejection.
  • If approved, refunds will be issued to your original payment method within 7–10 business days.
  • Shipping charges are non-refundable unless the return is due to an error or defective item.

Non-Returnable Items

  • Opened or used perfumes
  • Items on sale or clearance
  • Gift cards

Damaged or Defective Items

  • If you receive a damaged or defective item, contact us within 7 days.
  • We'll arrange for a replacement or a full refund based on the issue.

Final Sale

  • Items marked as “Final Sale” or “Clearance” are not eligible for return or exchange.
  • Please check product descriptions carefully.

Contact Us

Sahar Al Abeer
📧 info@saharalabeer.com
📞 +92 320 1214985


Thank you for choosing Sahar Al Abeer — we value your trust and look forward to serving you again!